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Got it"No customized pick up. Drop off can be customized for $10 for reasonable distance. Hamilton location: Esso gas station ( 160 John St S, Hamilton, ON L8N 2C4) London location: London convention center King St - (it's a parking lot besides RBC place) Brantford location: Home Depot parking lot (25 Holiday Dr, Brantford) Woodstock location: Petro Canada located at Norwich Avenue (535 Norwich Ave, Woodstock) Attention: Attention: out of the respect to the passengers that adhere location policy, I charge extra $10 for customizing drop off. Please read description first before texting."