Hadi
"Hi
I’m a passenger going from Montreal to Toronto
July 6 at 7 am
I booked a road trip with the following info
Driver name: Vamci
Car: Nissan Rogue, white 23,
Plate number: VAMC
Booking Number: BPOAUF5
This is what happened:
After he confirmed my booking request for 7 am, he sent a text saying that he will pickup between 8:30 - 9am
(Very late)
I could not cancel because I had to pay penalty.
When I called him, he said I am sleeping late and I will be late, that’s why I postponed the pickup.
When he arrived, he has put his wife at the front seat and we, the other 2 passengers and myself, had to sit at the back tightly.
He didn’t let us put our stuff in the trunk because it was full already. Now I have my big backpack on my lap.
He refuses the fact that he has put wrong information and won’t apologize. He is very rude.
I feel abused by this person’s behaviour.
I feel that I should get a full refund for this trip because I was very uncomfortable throughout the trip"