"The ride was really smooth. Karam came on time and was really good at communication. I would recommend everyone to book ride with him."

"The car was extremely cramped, with three people packed tightly into the last row; it was very dirty, with quite a few black stains and strands of hair; it was very old and kept jolting whenever the brakes were applied; the driver kept coughing and was not wearing a mask."

"Delayed arrival by more than an hour. No accountability. He takes up small tasks from other people apart from passengers, to pick up and deliver luggage on the way, which delays the entire trip at the cost of passengers time. When you talk to him about it, he blames it on traffic, and tells you that you cannot expect to be punctual on ride shares. My experience with other drivers has been much better and professional. My husband had the same experience on a different trip with him. I would not travel with driver again if I have an option in future. Response by the Karam (driver): Hi Sony, I’m sorry you were unhappy with your experience. Please note that I only denied your request for door-to-door service because I needed to manage other passengers’ pickups and drop-offs. I can provide drop-off near a 401 exit, but my rides use designated pickup and drop-off locations, and everyone is expected to follow the same rules. Thank you for your feedback."